Privacy Policy
Effective Date: April 23, 2025
Your Privacy Matters
At GuidedAT Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
- Personal Information: Name, email address, shipping/billing address, phone number, and payment details.
- Non-Personal Information: Browser type, IP address, browsing behavior, and referring URLs.
2. How We Use Your Information
We use the information to:
- Process transactions and fulfill orders
- Improve customer service and site experience
- Send order updates and promotional emails (you can opt out anytime)
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Trusted third-party services (payment processors, shipping providers)
- Authorities if required by law
4. Data Security
We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You may:
- Request access to your data
- Request correction or deletion of your personal information
- Opt out of marketing communications
6. Cookies
We use cookies to enhance your shopping experience. You can disable cookies in your browser settings.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with a revised date.
8. Contact Us
GuidedAT Solutions
Email: support@guidedatsolutions.com
Return Policy
Effective Date: April 23, 2025
We want you to love your purchase. If you're not satisfied, we're here to help!
1. Returns
You can return most new, unused items within 30 days of delivery for a full refund or exchange. Items must be:
- In original packaging
- Unworn/unused
- Accompanied by the receipt or proof of purchase
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized/custom items
- Sale or clearance items (if marked as final sale)
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
- A refund will be issued to your original payment method within 5–10 business days.
4. Exchanges
We replace items only if they are defective or damaged. Contact us to arrange an exchange.
5. Shipping Costs
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping unless the item was defective or sent in error.
6. How to Start a Return
Email us at support@guidedatsolutions.com with your order number and reason for return. We'll provide return instructions.